We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.
Mercedes-Benz of Portsmouth is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
Once a 5'0" frame, my 71 year-old-body has shrunk to 4'9". As a result, my 2010 Infiniti G37x with its sporty style was no longer conducive (even with a pillow) at driving in comfort or safety -- my sight line through windshield was less than I previously enjoyed/felt safe. I really didn't kno...w what I wanted, except viewing/sight ability was primary; I'd questioned if an SUV may provide what I needed. Melanie put me into three different SUV models/styles. None worked. Even though viewing was primary, I still needed to be comfortable getting into/out of the vehicle; I had to JUMP down from one of them! Onto car styles, I liked the new emblem grille, so we tried several, and I ALMOST bought a 2015 C300 that was a little better than my Infiniti in sightline, but not quite there (plus, it was grey and my least favorite color, which I'd already told Melanie). Melanie had put me into an E-class "Luxury" style. YUP, sight line/viewing was so much better, but the E class was much larger than I liked/wanted. So, looked as though that grey car was going to be it. Melanie searched inventory on line/walked the lot while I contemplated purchase of the grey car at her desk. Melanie soon pulled up in a C300 luxury model (2010) in white (one of two colors I'd told her I liekd). I took it for a ride, and the rest, as they say, is history! I am very happy with my 2015 C300 luxury model. I can SEE and sit comfortably. Yes, I still need a pillow, but the seats are less "sloping/slanting" backward and more evenly "distributed"; this makes it much easier to see and much more comfortable, too. I must also comment that even though I was Melanie's client, that all other personnel was pleasant, attentive, helpful. As example, when I dropped off my Infiniti and was doing paperwork with Melanie, I realized I'd forgotten my transponder. Salesman "John" nearby heard me, and offered to secure it -- and returned with that and the change I'd left in a well!Show more
31 Aug 2017
I was at your dealership this summer with a friend, who was purchasing a Mercedes-Benz. I spotted a pretty cardinal red C300 series and before I knew it, the car was mine. Ben was very knowledgeable about the vehicle and was able to answer my questions. At the same time, he was persoanable and the s...ales experience was positive. Working with Jeremy was equally satisfying. The financing was presented clearly and he was able to respond to questions and responded to requests that resulted in a satisfied customer. Good teamwork and a job well done!Show more
30 Aug 2017
As a lifelong resident of Portsmouth (born and raised). This was my first experience with this dealership, as I had less than positive interaction with another dealership. I am grateful I made the call! From the very first moment I spoke with Ashleigh I felt comfortable, she was pleasant, profession...al and made me feel like I was her most important customer. Thank you Ashleigh, Thank you Mercedes of Portsmouth!Show more
Paul J Colangelo
12 Aug 2017
I would highly recommend Mercedes-Benz of Portsmouth to anyone shopping for a new or pre-owned Mercedes-Benz. My salesman Ben Lamont is exceptionally knowledgeable of the all models of Mercedes. I never felt pressured at all and the overall buying experience was the best I ever had. From the test dr...ive to taking delivery was made easy and quick. The financing of my E350 was also handled professionally by Jeremy Copp. Great experience.Show more
09 Aug 2017
We dealt with Ben LaMont at MB Portsmouth when buying our GL450. He was very laid back, informative, and a great salesman. I never felt pressured and we ended up with a great deal. I even did my due diligence with other dealers and none matched his style. I highly recommend Ben if you are buying... a new MB.Show more
07 Aug 2017
Wasn't sure what I wanted, but Ben figured it out! I was very pleased with the process, the overall experience and I'm very pleased with my AMG GLC43!
17 Jul 2020
I have had my issues here, but they were rectified very quickly and respectfully. They do good work.
05 Aug 2017
Leased a new GLC300 and couldn't have had a better experience. Alex in sales was easy to work with, very helpful and patient answering all my questions (and I had a ton of them) The whole experience was stress free and great from the initial visit and vehicle selection right through the finance pro...cess with Jeremy. Love my car and would highly recommend this dealership and Alex and the team here to anyone.Show more
24 Jul 2017
I found my car on line and drove almost two hours to see it.It was totally worth the ride. It was by far the best car buying experience that I have ever had. Katrina walked us through the process. She was very helpful while being totally professional I would totally recommend the dealership but es...pecially Katrina.Show more
18 Jul 2017
This place is fantastic. Great selection of used cars that are in unbelievably good condition. I looked at several cars before coming here and these guys know how to find good cars. Their service experience is fantastic. Very professional, friendly and easy to deal with. They did pretty well on pric...e especially factoring in the unbelievable condition and the Mercedes-Benz 1 year cpo unlimited mile warranty. I can't say enough good. I will be coming back here for my next S class!Show more