Customer Testimonials
I have held back on my last 4 visits when I had a pretty poor impression when walking in. Kudos to you guys for finding someone like Kira for your reception team.
She was great, helpful from the very first moment she noticed me. I appreciate her help and finding Ben for me who was on my case right away and took my car in for repairs within minutes.
Regardless of the outcome of my repair, I have to say how impressed I am with addition of Kira to the team and she already is and she also will I am ... Read More Google - Nov 13, 2026
I purchased two Mercedes-Benz automobiles today from Mercedes-Benz of Portsmouth. Randy, Steve and Chris went out of their way for me. This is an outstanding dealership run by professional, knowledgeable and caring people. It is my first choice when considering a Mercedes-Benz automobile thank you for a wonderful experience.
Mercedes in Portsmouth has been a great dealership to work with these past 4 years. I have always had exceptional service, especially from Ashen In the service department. He has been such a pleasure to work with and has always gone above and beyond! I would highly recommend this dealership.
Being in the automotive repair business 45+ years I can honestly say Mercedes-Benz of Portsmouth is the best dealership I've ever done business with.A credit to Mercedes-Benz.Excellent customer service.First class staff who know how to treat customers.First class technicians who know what they're doing.They are the most honest & trustworthy people around.Thanks again for your help.Mike A.
Very refreshing to work with a dealership that is transparent, helpful and working to save you money and effort. The dealership retains a small town community feel even as things grow in the area. I have purchased three vehicles from them at this point and had a great experience each time.
Stopped in last week to Service due to a warning light that my fob needed a new battery and we were just about to travel. Having never changed I wanted to make sure it was done right. Rep changed and showed me step by step and gave me an extra battery to do my backup fob at home. Absolutely perfect customer service.
Working with Randy was smooth and easy. He took extra time to show me all the features my car offers. I would highly recommend his services.
I just want to say how incredibly fantastic this part department was. I called them to get some information on a very old Mercedes part that I need and they were super incredibly helpful even though I was not purchasing the part from them they were courteous they were professional I would go to these people in a heartbeat.
First time customer with only one regret - wish I did not wait so long. Exceptional experience. Professional, knowledgeable, friendly, accommodating and efficient. Would like to especially recognize Len Bellacicco and Guy.
PSA. They DO NOT service Sprinters. Even though their website booking system gives you Sprinter options when booking an appointment, lets you book a Spri yer appointment AND sends you a confirmation of a Sprinter services appointment. Their website chat feature says they do. Google says they do. I'm traveling in my built out Sprinter from Seattle. Got a check engine light over the weekend. Set a Monday 730 am appt to have it looked at. Drove over an hour to get there...only to be told " we don't work on Sprinters". Such an easy fix so ... Read More Google - Aug 10, 2026
It was a very easy and enjoyable experience purchasing my first Mercedes at Mercedes-Benz of Portsmouth. Silas Richards was professional, knowledgeable and thorough helping me determine which model was best for me. He has also been great answering any questions I have had since purchasing the GLE 350. I highly recommend this dealership and salesperson. It's the best experience I have had purchasing a vehicle.
What an incredible experience from start to finish! Buying our new Mercedes was truly enjoyable, thanks to the outstanding team that helped us every step of the way.
A huge thank you to Chris, Guy, and Silas. Each of them was professional, knowledgeable, patient, and genuinely focused on making sure we had the best experience possible. They answered every question, never made us feel pressured, and made the entire process smooth, transparent, and stress-free.
It’s rare to find a team that works so well together and truly puts the customer first. Their exceptional customer service, attention to detail, and ... Read More Google - Jul 27, 2026
Fantastic experience all around. Friendly and knowledgeable staff. Have bought multiple cars from this dealership.
When my local dealer in Maine wouldn't budge off the MSRP, called Randy Wheeler at Mercedes of Portsmouth. Within a couple hours, via email, we negotiated a deal that made both of us happy. It was a pleasure dealing with Randy and I would recommend him and Mercedes of Portsmouth to anyone thinking of buying a Mercedes.
I’ve been sourcing OEM parts for my 1995 Mercedes-Benz SL500, which has been in my family since new, as part of its ongoing maintenance. Finding the correct parts for a 31-year-old Mercedes isn’t always straightforward, but Matthew in the Parts Department has been exceptional.
Rather than simply looking up part numbers, Matthew took the time to understand exactly what I was trying to accomplish. He answered my questions, sent me photos and measurements of parts, and was genuinely interested in helping me find the right solution. When it became clear that the current Mercedes-Benz replacement part differed from the ... Read More Google - Jul 2, 2026
From the moment I walked in the door, I felt welcomed and respected and never pressured. Rodger, Randy and Guy were patient, kind and willing to answer all my questions making what could have been a stressful decision feel comfortable and enjoyable. I felt well-cared for by this Team at Mercedes of Portsmouth. Thank you again for making this such a wonderful experience. Best, Patty Payne
Excellent experience from first encounter through out the entire dealership. Was time well spent. Very professional at all levels.
Nice people, and price is no different than what you’d expect for a Mercedes dealer, but they have a ridiculous policy about their parts. You can’t call to order parts and pay over the phone with a credit card. You literally have to drive into the dealership to show them the 12 numbers on your card. It’s like it’s 1991 all over again. I suppose if you live nearby it’s no big deal, but when I have to drive 30 miles to pay for parts and then come back and pick them up again, it is pretty ridiculous.
... Read More Google - Jun 26, 2026
I purchased a car remotely from Roger Waugh and the entire process was perfect! Everything he promised me is exactly what happened. They shipped the car 1000 miles to me and it was as described when it arrived.
I purchased a car from Roger remotely and everything he said he would do he did. Great service Great car!
everyone let along Randy has been the most professional and patient staff buying during a time of lots of stress thank you so much!
Very helpful and kind people. I order parts here for my older Mercedes and Matt at the parts desk is super helpful and kind. They are very patient and willing to help. Always a great experience when there.
We worked with Kyle Patton and could not have been happier. He was attentive, answered all of our questions, and went above and beyond to be accommodating. We highly recommend Kyle for anyone looking to do business with Mercedes in Portsmouth.
Great place
I just purchased a vehicle from this dealership and had a great experience. The sales department was professional and friendly and very accommodating. I have previously worked for a dealership in this area and can confidently say these guys did a wonderful job and are the best around. My salesman Jordan was very helpful and I highly recommend.
This was my first experience with this dealership and my first Mercedes. I reached out to a few dealerships with my build and Roger was the first to respond, the most honest and the most receptive to my requests. He kept me informed along the way and always responded to my calls/messages. I was also given a fair price for my trade-in. During the purchase I had the opportunity to also meet with Guy who walked me through all the financing details without any pressure to purchasing anything extra, but I did decide to buy a 4 year maintenance plan ... Read More DealerRater - Apr 4, 2026
As with my most recent service, the team at MB of Portsmouth, specifically Meegan, Ahsen and Nate, always go above and beyond when it comes to providing excellent customer service. Personally, I appreciate the attention to detail and the consistency of customer service experience.
I purchased my E43 from here in 2019 and it was recently due for a full brake service - replacement of pads & rotors. As always, the service experience was great. I appreciate the availability of a loaner, even with me scheduling the service for the following day. While in for service it was recommended to do ... Read More Google - Mar 31, 2026
I’ve bought 2 cars from this dealership and have been totally satisfied each time. Ahsen helped me the last time I was there for service, and instead of just giving me my keys and telling me where my car was parked, he went out with me and went over what I needed to know and answered all my questions. He was patient and knowledgeable. He did a professional job and I left feeling like the dealership really cared about my experience as a customer.
Great service!
Roger is sales was fantastic and easy to work with. If you’re looking for a Mercedes or another brand of used car, he’s the guy to see!
Really nice Mercedes dealership. Great inventory
Very Professional people work at this Mercedes dealership. I’ve had bad experiences at other Mercedes dealerships but this dealership knows how to treat customers. Thank you again
Ahsen, Matt, Nate, & Tammy (alphabetically) & Tasha from roadside assistance were so helpful with my tire issue and getting me safely back on the road by nightfall. : ) Thank you so much, Steph 🚘 Update: Thank you, Ashen, for taking good care of me, and likely introducing me to my next vehicle.🤞 You're the best! 🫶 Steph Update: 10/19. Thank you, Ashen, for your exemplary customer service in assisting my car getting winterized with new tires and sensors. Service like yours in why I stay with the MB brand. 🏆🫶
Polite, thorough, efficient
Randy over at Mercedes in Greenland NH is an amazing Sales Consultant. From the first welcoming handshake to spending 10-15 minutes inside the vehicle I test drove just to explain every button and detail about the vehicle. That there is 5 stars. Through the entire purchase I got updates and it was amazing. If I could give this a 10 star experience I would . Thank you Randy Wheeler
I have bought 2 cars from this dealership and both times the sales team was professional and pleasant. We also service the cars there and the service staff are highly communicative, responsive and always return the car clean. Would definitively recommend if they have a car you like.
The parts department along with parts delivery are fantastic. Parts are always correct and delivery is always on time.
Wonderful sales experience from start to finish! Chris Caputo was so amazing. Thank you MB of Portsmouth for making my Valentine’s day Special! Love my new Benz!!
Friendly and timely service from the parts department. They always go above and beyond.
Great dealership. I mostly deal with the parts and service, but they've always been easy to work with.
I have recently visited Mercedes-Benz of Portsmouth for both vehicle purchases and trade-ins, and each experience has been exceptionally positive. Chris Caputo, the General Manager, consistently goes above and beyond to meet our expectations and needs. His professionalism and commitment to customer satisfaction truly set the standard. I look forward to continuing to do business with Mercedes-Benz of Portsmouth for my future vehicle purchases.
I bought my Benz in 2011 when it was owned by Holloway. When it changed ownership, I wasn't too impressed with the environment. It looked and felt like an average car dealership. I met Meegan out of the blue when I had an issue with my Benz. She knows her stuff! Instead of getting a response of, "I don't know"..."Why don't you bring it in," she was able to pinpoint the cause...and she didn't "pawn me off" to one of her service guys. She has drastically improved the atmosphere ... Read More DealerRater - Feb 11, 2026
Matt Sowers is the best Service Advisor on the Seacoast, always in Good hands at Mercedes of Portsmouth
Jordan and Roger were fantastic to work with and worked with me to get this deal to the finish line. They were reasonable with negotiating a fair deal and made me feel like a valued customer. We needed to close this on a quick time table and the team at MB Portsmouth handled it flawlessly and got the car in great shape for me. Guy was also very helpful walking me through the financing of the transaction and this will not be my last purchase at MB Portsmouth. They are true professionals and fantastic to work with from beginning to ... Read More DealerRater - Jan 12, 2026
Chris did an awesome job as did Jordan. They asked questions, reviewed the Mercedes product line with me and made my decision easy. I bought a car and am very happy with it.
An absolute best service ever from Randy Wheele! Buying our car from you has been the best experience, you have made every step easy and enjoyable. For our next car purchase, we will be back to see you again, thank you for your thoughtfulness and help!
Randy Wheeler and Roger Waugh were fantastic. They took some time out of their busy schedule to explain many of the new features.
Fantastic working with MB. Consummate professionals, he made the process smooth and easy. Would highly recommend
I’ve been to three of Mercedes dealerships and Mercedes-Benz of Portsmouth, by far is my number one choice. Service is a breeze .Meegan Best can fix you up a with a loaner or if you can’t make it in , she can send a driver ,his name is Larry, who Will bring you a car and take your car back for service. It could not be any easier. Meegan Best will call me to keep me updated on my vehicle and when I get it back, it’s always perfect. Actually it looks better than when I brought it ... Read More DealerRater - Jan 4, 2026
The best dealership out there , amazing service and pricing
Ahsen Hussain was incredibly helpful and answered any and all questions I had. It was a pleasure to work with him.
Had my oil changed here recently and it was such an easy experience. Everyone was friendly, efficient, and explained everything clearly without any pressure. My car was taken care of and I was in and out without any stress. Definitely recommend!
Brought my company car to this location as I was traveling through to get to Maine. They took me in right away and got me back on the road in no time. Great team and communication.
The staff always provides prompt, professional and friendly service. They are knowledgeable in all aspects of the vehicle and and problem that may arise.
Quality service and very happy with Ashen. Nice to have a pleasant happy face in the service department . Was very helpful when I asked him how to prep my vehicle for winter storage. Above and beyond.
The service department was wonderful Meegan had a Valet drop off a loaner and take my car back for service. When my car was brought back the next day, it looked like it was detailed!! It was beautiful.! Fantastic service I would highly recommend to my friends and family.
Always a great experience here. Everyone is friendly from the moment I walk in and beyond
Lied about replacing a simple push button for a window. There are t plenty of videos on how to do it simply. They said the whole pad must be replaced. Didn’t even ask me any information but was quick to try and charge $100 - $130. Part is $10 and takes seconds to pop off with a flat head screwdriver.
As always it’s is a privilege and pleasure doing work with Mercedes Benz of Portsmouth! The professionalism and knowledge from the staff offered an incredible purchasing experience!
My husband liked the service at the dealership and He likes the car. Sincerely, Ellen
I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as a Certified Pre-Owned vehicle in February 2025.
I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal.
About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car ... Read More Google - Jun 6, 2025
I am beyond frustrated with my experience at Mercedes-Benz Portsmouth, where I purchased my GLE as a Certified Pre-Owned vehicle in February 2025.
I do have to say, during the buying process, everyone I dealt with was solid. They were quick to respond and made the process easy for someone purchasing out of state. At the same time, I guess this is what any good salesperson does trying to close a deal.
About 2 months after my purchase, my engine light came on. What I thought would have been a simple reset has turned into a complete nightmare. I took the car ... Read More DealerRater - Jun 6, 2025
Very attentive and accommodating to my needs, no pressure sales tactics. Steve provided good advice too.
The sales experience was unlike most we have experienced at many car dealers over the years. Steve and others at the dealership took as much time as we needed to answer questions and discuss options. Even the discussion of "extra cost services" that were available was low pressure; just providing information on what was available. Overall a pleasant experience instead of a stressful one.
Great customer service. Steven a great salesman. Highly recommend getting with him. Very knowledge and great personality.
I found the friendly and professional. The price was very fair and there were no games! I wholeheartedly recommend them!
Mercedes Benz of Portsmouth denied my warranty and refuse to work on my vehicle. Due to some modified parts. This is 100% illigal due to the Magnuson-Moss Warranty Act. They refued to replace a clogged fuel rail. They blamed the defective oem part on the the modification but actually didn't prove that the fault OEM part was faulty because of the modification. Typical mercedes benz of portsmouth trying to not honor warrantys and showing they dont care about there customers or honor corporate car warranties. This is 100% illigal.
The biggest regret I have of buying a mercedes gt63 in boston, is having to deal with mercedes of portsmouth. Terrible service department. No one there ever has the capability to make anything go smoothly. They have roughly 4 loaner vehicles and wouldn't let me get a loaner because of my insurance company (Progressive) even though I was fully insured. Ive been there waiting over 6 hours for a scheduled oil change. Place just sucks. I cannot believe mercedes lets this dealership represents them. I own other vehicle makes and when I bring my vehicle in to another dealership, they automatically ... Read More Google - Dec 3, 2024
Recently had my first "A" service done at the dealership; 2024 GLE 350. I will never be returning to this dealership. I have already explored local independent shops that specialize in foreign cars.
Simply awesome! I worked with Randy Wheeler who's the best! I was deciding between a GLE & GLS., ultimately going with the GLS. Randy is professional, very knowledgeable about MBs, friendly & so patient when I asked a zillion questions :).can't say enough good things. And really everyone involved in the process - Randy, Chris Caputo, Guy Meola - are a pleasure to work with! When I arrived at the dealer to pick up my car, it was in the showroom with a big red bow. Blown away!!! Amazing buying experience! Will not work with anyone else. Thank ... Read More DealerRater - Sep 14, 2024
We recently visited MB of Portsmouth to look at a GLE53. We connected with Randy Wheeler who was great to work with and showed us the vehicle. My wife’s GLE was recently totaled by insurance - Randy showed care and empathy about the situation and was very low pressure about the purchasing process.
We reached out a couple days later to request pricing. It was the most transparent, low pressure process I have ever experienced with getting into a new car. They had the best price on the vehicle and did not play any games with the numbers.
My ... Read More DealerRater - Sep 5, 2024
Deceptive practices in the service department. Beware of unnecessary repairs or false needs for wiper replacements during a State Inspection
I don’t recommend them for service. Brought my MB in for a routine oil change. After the oil change, before even leaving their garage I noticed my Command display “main display and radio” was not on. I tried to turn it on and nothing. Brought it to the attention of the service rep. He said it was not working when I brought it in. It was working fine. He said the service tech told him it was not working when he got in because the backup camera was not working. When he hit the power on button it worked ... Read More Google - Aug 27, 2024
Leased our 5th MB from MB, Greenland, NH. Our sales person, Randy Wheeler exceed all our expectations. Efficient, knowledgeable and great to work with
Bought a truck from them recently was good customer service at first. I filled out my paperwork gave them deposit and all that good stuff, they said they couldn’t hand over truck until it got detailed. That’s great or so I thought. I pick up the truck at night after work and take my new truck home. I get it in the sunlight and all you can see is they completely ruined my clear coat! Took it for an estimate and the people couldn’t believe what Mercedes Benz of Portsmouth/Greenland had done to it! Now they’... Read More DealerRater - Jul 25, 2024
Customer service was good overall while at the dealership. Once I left the lot with my truck, i was lucky to get a response after 3 days. They had the truck detailed before letting me pick it, great or I thought. After seeing the truck in the sun a few times you can see the swirls in my clear coat and it looks god awful. Another thing is the truck had tint already installed in the back, but the detail guys decided they wanted to scratch that too. Talk to the guy that had sold me the truck about getting the ... Read More Google - Jul 2, 2024
Sales is good, and service is not that great. I have purchased 2 vehicles from them. It took them over a year to get me an extra key. I had my B250 inspected in April for an 830a. appointment, and it took them an hour. 45 minutes into it, they asked me if I wanted to rotate the tires.
I told them that I didn't have time. After the vehicle was done, I told the service tech that if they were smart they would have just rotated the tires and not asked me since they had it so long. He acted ... Read More Google - May 14, 2024
I had a horrible experience with this dealer ship I brought ny car in to have the front air suspension fixed and at first they charged me an extra 1000 dallors by doubling some charges up then after that and finally a few weeks later getring my money back from them the air lines pop out and left my car stuck all the way down I called and made an appointment to have it check out my girlfriend brought the car in Friday which they then told her they were keeping the car for 3 days and they didn't plan to ... Read More Google - Feb 21, 2024
This is the Mercedes dealership you want to go to! We have purchased and leased 4 vehicles from this dealership over the past 5 years and could not be happier with sales, service and operations teams.
Yesterday I called into the dealership from Florida to get help disabling a sensor from a minor mishap over the weekend. Connor Heyland picked up the call as service was busy, Connor could not have been any more helpful! Truth be told, I didn't introduce myself...I think I was frantic and just needed help to shut it off and Connor did just that with ... Read More DealerRater - Jan 30, 2024
Terrible experience with service department. Went for service and state inspection and they wanted me to dish out 3,800 for unnecessary repairs. Went to my local repair shop and I got my sticker with no problem. They probably make more on car repairs then they do on new car sales.
Great Dealer. I purchased my first GLC when it was Holloway Mercedes. After I ordered my new vehicle my sales person couldn't have cared less. I had to call him for an update on the status. I tried to call him twice for the VIN # and the third and final time I called the receptionist and had her take a hand written note. I sen him a text and it took him 3 days to get back to me. One one particular occasion I told him I was coming to leave some paperwork and when I got there a half ... Read More DealerRater - Aug 31, 2023
Horrible experience most unprofessional car dealership i have ever seen. Worked with Connor who made me fill out credit application to tell me car was sold. Wouldn’t suggest buying a car here unless you’re trying to get got for your money.
Tried and True! There is nothing like a Family-Owned Business. I was 1st introduced to the Kaplan Auto Group about 15+ years ago when I bought a Jaguar. I loved this car, the service they provided and went onto buying another. This car and the Jake Kaplan dealerships were great!
I was introduced to Mercedes of Portsmouth through an email and recommended to my son was looking for a SUV and had a very poor experience at another local dealership (Lynnfield). When I learned of this, I immediately contacted the Portsmouth Mercedes Dealership and Eddy Allen returned my call. Within a ... Read More DealerRater - Jun 3, 2023
I was recently in the market for purchasing a quality used car and was pleasantly surprised by the great experience I had at Mercedes-Benz of Portsmouth. I worked with Nick and he was superb from start to finish in assisting me with the purchase. When I arrived, he had the car I was considering ready and waiting for a test drive, provided me with a complete history of the car, offered a respectable trade-in offer for my car and set up financing for me on the spot. I was literally able to drive off with a great car within two ... Read More DealerRater - May 14, 2023
I love Mercedes of Portsmouth... We have made several purchases and I am never disappointed with entire transaction. We are always treated like family. From Sales, Finance to Service, Mercedes of Portsmouth has the winning combo. Why go anywhere else, they have the best selection and the very best associates! Keep up the great work Portsmouth, you are the GOATS!!!
This drslership has always been great as well as all of staff and salespeople. BEN Lamont as our salesperson has been exceptional and we have bought 5 cars from the stealership.
I would like to thank Ben Lamont for being a remarkable person and salesman. Ben took the time to email and personally message me throughout the whole process of Me buying the beautiful 2023 GLA250. Ben made sure that I got a ride from my house to the dealership which was a huge help. All I can say is, if we have more people like Ben Lamont in sales, there will be more happy customers like myself. Thank you Ben and thank you to the Portsmouth NH team. 👍🏾
The women I was working with seemed to be very nice and helpful. She sent me a packet of information on two Mercede’s I was going to look at, she VIP reserved these vehicles and confirmed my appointment the day before.
1hour into my 2.5hour drive to the dealership, cash in hand, I received a text saying both vehicles were sold.
This was disappointing and unprofessional, I suggested that they check to make sure the vehicles are on the lot before making reservations and also before confirming the appointment the day prior. Needless to say I did do my ... Read More Google - Apr 15, 2023
The service department is completely incompetent. They didn’t even try to figure out the problem in our 4 year old car and insisted we needed a new engine. No diagnostic work at all was done. We had it towed to our dealership in MA and they diagnosed the problem and fixed it for a lot less than the $30,000 the Portsmouth dealership suggested! I’d never go there again even if I was passing by and needed roadside assistance.